The Sims 2 on Origin
This article describes the process to activate the The Sims 2 Ultimate Collection on Origin with a legitimate serial number from my physical copy.
EA originally discontinued the support of the game in July 2014.
They followed this announce offering for free all the collection during a few days (24-31 July).
After this period, you could hope to grab your collection only if you had a legit serial number and by geting in touch with the support.
That's what I did.
I'm writing this article now because I didn't find lot of feedbacks back then.
Please mind This article was valid in mid-January 2015.
I would be glad to hear about it now.
For instance, this EA Help Article didn't exist at the time : It was the reason I contacted the support was because I couldn't enter my serial in the redeeming section.
You'll need :
- The serial number of The Sims 2
- A proof of ownership (I had a photocopy of the back of the manual) but a picture of the case can work too as long it has the serial written.
Chosing the helpdesk
I am not on US territory so my default support isn't the american one.
My only option at the time was to call French support.
After explaining what I wanted to do, the lady assured me it would work.
I preferred getting in touch with the US support as they might had similar cases (all the messages I read were in english and they go back few months ealier).
I wanted to proceed via chat/IM so I could take my time to explain and send files.
First of all, I needed to open a ticket on the English support.
Choose the game, continue the questions until you have contact options.
Starting the conversation
They were quite busy at the time but I didn't take more than an hour.
I stated the problem :
I couldn't activate with the key from my physical copy.
I was asked the serial number.
Then I had to upload the proof (the photocopy).
Few minutes after, the operator generated a gift code and I also received a mail containing it as a reminder.
Now you can enter the code in the redeeming section of your account on Origin and voilà :